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Please complete the form below to register your product return. You can then return your item to:
ILUX Europe Ltd.
The Hive Technology Park
Warranty Terms & Conditions:
- In the first instance please contact technical support forFault analysis and / or to obtain JOB NUMBER for RMA allocation.
- All fields must be completed in full otherwise the return request will be rejected. Please ensure correct information is supplied at all times.
- The RMA number is only effective for the goods stated above. Returned items not listed above will be returned and return postage charged.
- Goods returned must have the appropriate Returns (RMA) number clearly marked on the outside of the box – Please do not write on any of the original product packaging. Goods received with no visible RMA number will be rejected immediately on receipt and returned to sender. Please also include copy of this form with goods.
- Goods that have been ‘over ordered’ or are no longer required will be accepted back for a minimum of 10% restock fee if reported within 60 days. Goods must be in unused boxed original condition otherwise restock fee will be increased or goods returned. (customer will be informed prior to increase)
- Advanced replacements can be issued on certain items within 7 days but associated credits will only be issued if the item is faulty, complete and free from damage. If this is not the case there may be a charge applicable or the non defective unit will be returned to customer and no credit given.
- If any returned item is tested ‘non defective’ a diagnostic charge will be applicable PLUS return postage to the customer.
- Goods outside of 30 days are subject to the RTB (return to base) warranty and must be returned at customers cost.PLEASE NOTE: Under 30day collections made on suspected faulty items will become chargeable along with return postage if the unit is deemed non defective when tested.
- All our products carry a 1 year RTB warranty unless otherwise stated
- ------------------------------ ALL RMA APPLICATIONS WITHOUT TECHNICAL SUPPORT JOB NUMBER WILL BE REJECTED ------------------------------
- ANY SHORTAGES OR DAMAGES MUST BE REPORTED TO THE RETURNS DEPARTMENT WITHIN 7 DAYS OF RECEIPT.
- RETURNED ITEMS WILL ONLY BE DEALT WITH IF THIS FORM IS COMPLETED IN FULL AND SIGNED, THEREBY AGREEING TO THE TERMS AND CONDITIONS STATED ABOVE. TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE.